Are there ID requirements or an age limit to enter the event?
You must be 21+ to attend and valid photo ID is required as proof of age
What happens if it rains?
You get wet. This is a rain or shine event. No refunds due to inclement weather. No exceptions.
What are my transport/parking options getting to the event?
Pick up location at 600 N. Clark is walking distance from a variety of CTA bus and train lines. Public parking located at Ohio and Franklin, Franklin and Erie, and Erie and Wells.
If I live closer to Winemac, IN, can I purchase a ticket and use my own transportation?
No. Due to the nature of our tour and under no terms are you allowed to provide your own transportation. No exceptions. Ticketed guests will be checked in at loading only and checked out at departure in Chicago. No exceptions. A purchased ticket will not be honored for any party who uses alternate transportation.
What can/can't I bring to the event?
Food and non-alcoholic beverages are permitted on the bus to Indiana, no alcoholic beverages allowed to be consumed on bus before we arrive to Riverside Rentals. Riverside Rentals and Cannonball Productions reserves the right to revoke event participation to any individual who does not follow the alcohol policy. No glass permitted for the entire day. No coolers in the cabin on the trip but they are allowed to be stored under the bus. No pets. No one under the age of 21 years old will be permitted under any circumstances.
Are bathrooms available during the tour?
There are bathrooms on the bus and restrooms will be available at the scheduled rest area stop, Riverside Rentals, and park. It is recommended to use the bus bathroom only as an emergency.
What do I do with personal belongings during the event?
We recommend carrying all valuables with you during the day or bringing as little as possible with you. The bus will be locked or secured by a chauffeur at all times during the day should you choose to leave anything on the bus. All personal items are your responsibility.
Where can I contact the organizer with any questions?
Is my registration/ticket transferrable?
To another person: Your ticket IS transferable to another individual 21+. To do this, please email your ticket to the person replacing you and have them check in under your reservation. No name change on the ticket/reservation is required.
To another event date: Your ticket is NOT transferable to another date/time after 24 hours from purchase. If your event date is 60 days or more out a transfer is available but may incur a $25 transfer fee. Absolutely no tranfers made within 30 days of your scheduled event date. No exceptions.
Is my purchase refundable?
We honor refund requests that are made within 24 hours of purchase. Refunds will not be given, under any circumstances, after the initial 24 hour purchase period. No full or partial refunds are given to customers who miss an event. Purchasers will be notified prior to canceled or rescheduled tour. Canceled tours will be fully refunded. If you can't make the new date of a rescheduled tour, you are entitled to a refund upon request.
What's the cancellation policy?
There is a chance your tour could be cancelled. If your tour is to be cancelled due to dangerous weather conditions or any other reason, you will be notified, with the email used to reserve your ticket, no later than 5pm CST the day before your scheduled tour.